At Sammy Express Live, we are committed to providing you with high-quality human and artificial hair products. If for any reason you are not satisfied with your purchase, you may return it within 2 days of delivery. Please review our return policy to ensure your return process is smooth and efficient.
Conditions for Return:
- Eligibility:
- Products must be returned within 2 days of receiving them.
- The product must be in its original condition, unused, and with all original packaging, tags, and labels intact.
- For hygiene reasons, products that have been used, worn, or altered in any way cannot be returned.
- Non-Returnable Items:
- Due to the nature of our products, certain items such as opened or used human hair, wigs, and extensions are not eligible for return.
- Customized or personalized hair products are also non-returnable.
- Return Process:
- To initiate a return, please contact our customer service team at +32 470 48 20 58 within 2 days of receiving your order. Include your order number and a brief explanation for the return.
- Once your return request is approved, you will receive instructions on how to return the product.
- Return Shipping:
- Customers are responsible for return shipping costs unless the product was received damaged or defective. We strongly recommend using a trackable shipping method to ensure your return is safely delivered.
- Refunds:
- After we receive and inspect the returned product, we will process your refund. Please allow 5-7 business days for the refund to be issued to your original payment method.
- Shipping fees and any applicable handling charges are non-refundable.
- Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Important Notes:
- We reserve the right to refuse returns that do not meet the above criteria.
- Returns that do not comply with our policy may be returned to the sender.
- If you have any questions or concerns about our return policy, please contact us at +32 470 48 20 58.
Thank you for choosing Sammy Express Live for your hair and beauty needs. We appreciate your business and are dedicated to providing you with top-quality products and excellent customer service.